We believe that delivering a delightful customer experience is the cornerstone of building and nurturing strong relationships with our customers. While we strive to guide and support our customers with empathy and compassion, we recognize that differences of opinion may occasionally arise, leading to dissatisfaction or complaints. We view every complaint not as a setback, but as an opportunity to reaffirm our commitment to our customers and as a valuable source of insight to enhance our products, processes, technology, and people.

To raise such instances and register a complaint/ grievance related to Credit report, Consent withdrawal, etc. request you to follow the below-mentioned process to get addressed.

Process of Grievance Redressal

Level 1:

The customer may raise his/her complaint through our Customer Experience Executive “care@boost.money” and the customer will receive the update/response within 72 working hours from Boost.Money team.

Level 2:

In case a customer doesn’t receive a response from Level 1 within 72 working hours or the Customer is not satisfied with the resolution provided at Level – 1, the customer may escalate by writing to a Support/Team Leader – Customer Experience by sending an email and the customer will receive the update/response within 48 working hours.

Designation: Team Leader – Customer Experience
Email: support@boost.money

Escalation Matrix

SR.NO	LEVEL	RESPONSE TIME	TURNAROUND TIME	DESIGNATION	CONTACT DETAILS
1	Level 1	72 Hours	30 Days	Customer Experience Executive	Email: care@boost.money
2	Level 2	48 Hours	21 Days	Team Leader – Customer Experience	Email: support@boost.money

Note: We will provide a final response within the specified TAT or explain why additional time is needed to resolve the query/complaint.
If your concern relates to your Credit Information Report, you may also contact TransUnion CIBIL.

For CIBIL Credit Information Report: TransUnion CIBIL : https://www.cibil.com/contact-us-faq